Golf Operations Reception and Retail Assistant
Working within the Golf Operations team you are often the first point of call for both members and visitors arriving at the Club, the Golf Shop and Reception are the hub. Providing excellent standards of customer service is a must and confidence in the use of IT important with an interest in developing your knowledge of golf equipment technology.
We currently have multiple opportunities for this role. Full training will be provided, so no previous sales experience is required as we are ready to coach and develop you in all aspects of our business and customers, but previous customer service experience is an advantage.
Personal time management and self-motivation will be key as you will be working independently much of the time. Experience in the following fields is a plus but not essential - advertising, brand building, customer service, face to face sales, marketing, merchandising, promotional work, public relations, retail.
Main duties to include: You will be responsible for;
- Welcoming customers and clients
- Coordinating events
- Event scheduling and booking
- Documenting sales
- Liaising with teams in other departments
- Delivering high quality performance
- Understanding and delivering clients and customers requirements
- Assist in developing membership sales through marketing and outreach projects
- Social media and e-marketing
- Operating the Golf Reception, Driving Range and Retail operation
- Online tee sheet management
Skills and Personal Attributes necessary
- To be passionate about delivering the very best experience for your customers.
- Have a passion for Golf
- Excellent level of spoken and written English
- Good literacy and numeracy
- Basic knowledge of Microsoft Office,
- To be able to work shifts as required, which will include weekends and bank holidays
- Interpersonal Skills
- Excellent communication skills
- Attention to detail
- Have great customer service skills
- Be a team player
- Be looking for a challenge
We are looking for personable, bubbly and confident individuals to join our Golf Operations team. Successful candidates will be trained on customer service, dealing with customer enquiries through to administration, keeping track of sales records, stock controlling, scheduling events and visiting groups to implementing marketing campaigns
Full training is provided, however, work experience in reception/administration/ customer service/retail/hospitality/events is ideal! With a passion or interest in golf a distinct advantage.
Motivated individuals will work alongside the Golf Operations Manager ensuring the smooth operation of all golfing and retail activity. The role is an ideal opportunity to develop understanding, skills and experience of golf club management and to further your career within the industry.
Golf Shoes Offer
*Stock items only
*While Stocks Last
Acceptable Pace of Play
Following requests from several members the Competitions Committee has been exploring a range of initiatives that it hopes will improve pace of play during Club competitions. Periodically, throughout the year, the Committee will ask members to help collect data that will enable us to understand better where and why delays actually occur and provide an opportunity for the Committee to make sensible adjustments and improvements.
For example, by one simple change – an increase in tee-time intervals from 9 to 10 minutes – the average time taken to complete the April Saturday Medal was a very respectable 3 hours and 49 minutes. This commendable improvement was reinforced by the data collected from last Sunday’s Hambling Trophy where the average time recorded was 3 hours and 45 minutes. These 2 times compare favourably with the R&A’s guidelines, which suggest that, for a 3-ball, the ‘acceptable pace of play’ should be around 3 hours and 30 minutes.
There are 2 interesting findings that have emerged from the data already. First, where groups stick faithfully to their allotted start time, and resist the temptation to tee off because the group ahead is out of range, they rarely have to wait on the 2nd and 5th tees.
Also, unsurprisingly, most significant delays occur because people are searching for, or have lost, a ball. This second finding suggests that some people are not playing a provisional ball when they are unsure about the fate of their first shot. If you are in any doubt, please play a provisional. This ball can be played again without penalty before looking for your first ball if you don't hit the second ball as far as your first.
The Committee intends to collect data from one competition a month for the remainder of the Season to establish what impact other variables (e.g. adverse weather) have on pace of play. The next competition at which data will be collected is the Coronation Cup in June . It would be most helpful if those players who are marking a card with a timings label could keep an eye on, and record, the time they arrive at the various tees (1, 4, 7, 10, 13, 16) and their finish time.
Ultimately, the Committee would like to see an acceptable pace of play for rounds in medal competitions at or around the 3 hours 45 minute. The revision of start times has shown that this is achievable. A number of members have already commented positively about the improvement made in pace of play.
Success for Connor
Great play from Connor Steels saw him qualifying comfortably for this years Midland PGA competitions; Connor shot 2 under par to finish in joint 3rd place at Pype Hayes Golf Club in the West Midlands. Connor will now be able to play in Midland PGA competitions alongside fellow professionals from Derbyshire, Shropshire & Herefordshire, Leicestershire & Rutland, Lincolnshire, Northamptonshire, Nottinghamshire, Staffordshire, Warwickshire and Worcestershire, taking part in the Order of Merit. We all wish Connor the best of luck and will be following his career with great interest and support. Connor has now successfully completed his 1st year PGA Exams.
Hot Off the Press
With immediate effect the Competitons Committee have decided that the Rayner Trophy will now be a stableford competition and the Wilkinson Cups will no longer be drawn for partners; for future reference enter the Wilkinson Cups in pairs.
The Competitions Committee also discussed slow play; it was felt that 10 minute tee times may help and so there will be a trial of this using the April Medals and the Hambling Trophy.